FAQ

ORDERS

I’m in love with something that’s out of stock. Will you be getting more?

Each piece by Isabel Englebert is 100% handmade, so at the time of making the order it will take us approximately 15 days to send.

PAYMENTS & TAXES

What payment methods can I use to make my purchase?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. We also accept PayPal. 

How do you calculate taxes?

Please note taxes are based on state and county regulations and will be calculated according to the zip code of the shipping address. Taxes are subject to change.

SHIPPING

How much do you charge for shipping?

We offer free standard shipping on all orders, no minimum purchase required.

Express shipping is $9.95 if it is within the U.S and your package will arrive within 2 business days (excluding weekends and public holidays) after you place your order.

Orders must be placed before 12PM EST to benefit from the 2-day delivery service.

REMEMBER: Each piece by Isabel Englebert is 100% handmade, so at the time of making the order it will take us approximately 15 days to send besides the shipping.

How long does shipping take?

We process all orders within 1-2 business days.

Each piece by Isabel Englebert is 100% handmade, so at the time of making the order it will take us approximately 15 days to send it to you , then ship standard orders via USPS and expedited orders via UPS.

Standard shipping takes 4-8 business days, and expedited shipping takes 2 business days. 

We don’t process or ship orders on Saturday, Sunday or company-observed holidays. The following holidays are observed:

New Year's Eve

New Year's Day

President's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

How do I track my order?

For all shipped packages, we send the tracking number in an email. Your shipping dates start counting from the date shipped, not the day ordered!

Please allow 48-72 business hours for your tracking information to update.

Do you ship internationally?

Yes.

RETURNS

Refunds and exchanges of unworn pieces are accepted within 7 days after receiving your item. If you are unhappy with your purchase in any way, please contact us for a return shipping address. 
The buyer is responsible for return shipping unless approved by seller. 
All items should be returned in original packaging to avoid damages and please include invoice so we can process your return in a timely manner.

Custom orders can not be returned or exchanged.

Shipping errors or damaged products cambiar isa

In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. To receive your shipping label and arrange to replace your product, please contact us at info@isabelenglebert.com

Customers using a third-party service are responsible for any duties, taxes and shipping costs that may occur. 

If you still have questions, please contact us at info@isabelenglebert.com. We are always happy to help!

​How Do I Place An Order?

Ordering is easy. We’ve kept the checkout process as simple as possible while still providing the option of creating an account to further speed up the checkout on your next order.

The shopping bag is where you keep your selected items until you are ready to check out and make a purchase.

At checkout, you’ll have several option for paying. We accept VISA, Master Card, American Express, Discover cards along with PayPal